Staying agile in the contact center industry: The role of the connected agent
In today’s experience economy where customer experience is paramount, the concept of a connected agent is becoming a huge area of focus...
In today’s experience economy where customer experience is paramount, the concept of a connected agent is becoming a huge area of focus...
So as they experience improved efficiency, accuracy, and personalization of services, excitement grows about the new opportunities AI offers to...
Zscaler, a cloud security vendor, has announced to its Zscaler Digital Experience (ZDX) service. Using these advancements, comprehensive insights related...
Prior to coming to Southwest, Woods worked in consulting, an experience she feels helped make her the leader she is...
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do...
Kim Larsen, a veteran in the cybersecurity industry with over two decades of leadership experience in both the public and...
Customer experience in the government sector is the sum of the public’s interactions with any government service, from how we...
Maggie Peña, chief experience officer, Interlace Health Jeff Boudreau, CAIO, Dell Susan Uthayakumar, chief energy and sustainability officer, Prologis Lisa...
ControlUp, the leading innovator in Digital Employee Experience (DEX) management, has announced the launch of Secure DX, a ground-breaking solution...
In the modern digital era, where businesses experience constant and persistent attacks on their information technology infrastructure from malicious and...
Internal and external customer experience has always been a top priority for most companies, especially as demands increase for faster...
TL;DR: Turbocharge your streaming experience as you just blast through firewalls, geographical restrictions and more with a two-year subscription to...
In my 25 years' experience of hiring cybersecurity professionals, I have had just one female applicant. This situation requires reflection....
Australia Post will use a Salesforce stack to power a customer experience transformation that spans parcel tracking, customer support and...