TIAA modernizes the customer journey with AI
“We are now for the first time giving our customer service reps a subway map so they can see where...
“We are now for the first time giving our customer service reps a subway map so they can see where...
In today’s experience economy where customer experience is paramount, the concept of a connected agent is becoming a huge area of focus...
AI promises cost savings, productivity improvements, and better customer experiences, but CIOs need to figure out how to calculate the...
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do...
According to Apple, when a customer chooses to download an iOS app from a developer’s website: The first time they...
Transport for NSW has created its first enterprise-wide technology strategy, incorporating not just customer and operational technology, but also IT...
Customer experience in the government sector is the sum of the public’s interactions with any government service, from how we...
An Elderly Man Falls Victim to a Fake Customer Service Cyber Fraud Elderly who man ordered food on Swiggy, was...
The generative AI models that today power chatbots, online search queries, customer interactions, and more are known as large language...
BricoBravo ha una customer base di 600 mila utenti, che l’IT ha migrato dalla vecchia alla nuova piattaforma. Il ruolo...
In a world where every customer has a broadcast platform, failure to meet or exceed customer expectations can have material...
Insurance technology leader JAVLN has discovered in its recent report that customer service presents a greater challenge to Australian insurance...
Fujitsu has warned that cybercriminals may have stolen files with personal and customer data after it discovering malware on its...
Workflow automation software provider Creatio has added a suite of generative AI capabilities to its customer relationship management (CRM) offerings. The...
Internal and external customer experience has always been a top priority for most companies, especially as demands increase for faster...