The top 10 IT outsourcing service providers

Like HCLTech, Cognizant also moved down a rung to sixth place. Infosys fell more dramatically from last year’s No. 2 position to seventh this year, more due to stronger performance by other IT services providers than any dips in its own performance.

“In 2022, Infosys’ peers showcased a stronger breadth and depth of coverage across domains such as digital services, interactive experience services, and life sciences industry-focused services,” explains Singh, noting that the difference in scores among Infosys and its higher-ranking counterparts was minimal.

Rounding out the top 10 were NTT (up a position to No. 8), IBM slipping a spot to No. 9, and LTIMindtree making its entrance on the leaderboard as a newly merged company. Again, IBM’s demotion is more a reflection of its competitors more balanced service coverage. In fact, notes Singh, Big Blue has ramped up its capabilities across enterprise platform services, cybersecurity and threat intelligence, and interactive experience domains.

LTIMindtree, which began operating as a merged entity in November, is expected to benefit from its combined economies of scale and expanded geographic footprint.

“LTIMindtree demonstrates how the whole can be greater than the sum of its parts,” says Singh. Mindtree brings its experience working with UK- and APAC-based clients while LTI has a strong history with continental European and North American clients. LTI’s strong credentials in data and AI capabilities also complement Mindtree’s cloud and product engineering heritage, says Singh, enabling the new company to offer more holistic services coverage and technology expertise. All eyes will be on LTIMindtree in the year ahead with its potential to unlock more of those synergies.

Further down the list, there were three new entrants to the top 20. Singh explains that EY (#18) has performed well across enterprise platform services and banking and financial services-specific, Orange Business Services (#19) entered this list on the back of its strong cloud capabilities, and EPAM (#20) has displayed steady performance across multiple domains including life sciences, healthcare, and cloud/infrastructure.

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AndyC

Andy Curtis is an award-winning security consultant, researcher and public speaker. He has been working in the computer security industry since the early 1990s, having been employed by state and federal government, leading healthcare and banking providers across three continents. He has given talks about computer security for some of the world’s largest companies, worked with law enforcement agencies on investigations into hacking groups, and is a regular voice on TV and radio explaining IT security threats.

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