4 tips for championing contact center innovation from an award-winning customer experience leader
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do...
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do...
There’s been an absolute explosion of interest in AI, especially generative AI (GenAI), in the last year. Simultaneously, increases in...
Ahead of World Cloud Security Day on the 3rd of April, Australian corporate sector, especially the business owners, has been...
Internal and external customer experience has always been a top priority for most companies, especially as demands increase for faster...
In light of the ongoing discussions surrounding gender equality, especially on International Women's Day, it's important to reevaluate our strategies...
Getting all of this done is not an easy job, especially for someone who’s never led this kind of change...
For Apple-using workers on the go, especially if you frequent shared co-working spaces or public places, don't assume you're as...
Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center...
4. Don’t delay — especially on transformative tech On a related note, Sean Wetcher says 2023 showed that there’s no...
As cybercrime, especially ransomware, has dramatically increased over the last 20 years, it should come as no surprise that both...
Increasing usage of social networks and the trust they engender, especially in the context of job searching platforms, amplifies the...
Most companies will not hesitate to promote their organizations as a fun place to work, especially when trying to attract...
Sarah didn’t see it coming. A single mom in her late 40s, “Sarah” was especially lonely after her divorce (name...