Slack AI now available to all paid users for $10 more a month
Irwin Lazar, president and principal analyst at Metrigy, believes Slack customers will find value in using Slack AI to summarize conversations and improve the...
Irwin Lazar, president and principal analyst at Metrigy, believes Slack customers will find value in using Slack AI to summarize conversations and improve the...
The hype around the AI PC movement is rising, but some experts say the reality of what customers can expect...
Developing a successful contact centre, that customers actually like to use, is something of a black art. It’s important because...
Proofpoint is the only vendor evaluated to receive the Customers' Choice distinction, which recognizes vendors who meet or exceed market...
ANZ is exploring ways to use generative AI to answer customers’ questions faster, in preparation for changes it sees in...
About 3000 Telstra customers with OptiComm-based broadband services have had some personal information leaked as part of a data file...
AT&T states that the data breach impacted 51 million former and current customers Pierluigi Paganini April 10, 2024 AT&T confirmed...
ASX-listed motorcycle distributor MotorCycle Holdings has disclosed a data breach affecting customers of two of its brands. ...
Coles Group is using generative AI to distil about 40,000 comments from customers each week into a handful of key...
NBN HFC customers should soon see a considerable speed boost, with NBN Co removing a speed cap that applies to...
Earning the trust of your customers is not simply a case of having it until you lose it. It must...
PandaBuy data breach allegedly impacted over 1.3 million customers Pierluigi Paganini April 02, 2024 Threat actors claimed the hack of...
AT&T confirmed that a data breach impacted 73 million customers Pierluigi Paganini March 31, 2024 AT&T confirmed that a data...
One of the few certainties in this world is that customers will always expect more from their service providers, and...
Several Apple customers recently reported being targeted in elaborate phishing attacks that involve what appears to be a bug in...