4 tips for championing contact center innovation from an award-winning customer experience leader
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do...
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do...
Developing a successful contact centre, that customers actually like to use, is something of a black art. It’s important because...
Nowadays, most any business function — customer contact centers, data analysis, software development, finance, payroll, and more — can be...
Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center...
Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday...
A contact recently told me that Apple handles thousands of inquiries from people who have forgotten or misplaced their Apple...
Medibank said a file containing names and contact details of staff members had been compromised after its property manager faced...