Going digital to turn contact centres into customer experience centres
Developing a successful contact centre, that customers actually like to use, is something of a black art. It’s important because...
Developing a successful contact centre, that customers actually like to use, is something of a black art. It’s important because...
However, as most are aware, too much emphasis on upfront design can actually increase risk because oftentimes issues are not...
Friday Squid Blogging: Eating Dancing Squid It’s not actually alive, but it twitches in response to soy sauce. As usual,...
Workers wonder if their colleagues are actually AI, and we take a deeper look into the curious scams going on...
“This shows that many challenges with innovation aren’t actually about the technology; there are different issues that can come up,”...