M365 Copilot customers get access to sales, service and finance AI assistants

Microsoft’s Copilots for sales, service and finance will be included in Microsoft 365 Copilot subscriptions at no extra cost, Microsoft said this week. 

The M365 Copilot launched in 2023, providing access to the AI assistant in apps such as Outlook, Teams and Word. The core subscription costs $30 per user per month. 

Last year, Microsoft introduced M365 Copilots tailored to specific job roles, namely for sales, service and finance, opening access to a wider range of business  and additional functionality. The Copilot for Sales, for instance, lets users access and update CRM records via the AI assistant, while the Copilot for Finance can tap into ERP systems and financial planning apps. It can also automate functions such as the creation of reconciliation reports.

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AndyC

Andy Curtis is an award-winning security consultant, researcher and public speaker. He has been working in the computer security industry since the early 1990s, having been employed by state and federal government, leading healthcare and banking providers across three continents. He has given talks about computer security for some of the world’s largest companies, worked with law enforcement agencies on investigations into hacking groups, and is a regular voice on TV and radio explaining IT security threats.

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