Hume
Bank
is
transforming
its
customer
onboarding
process
for
loan
and
deposit
products
by
modernising
its
loan
origination
platform.
The
customer-owned
bank
last
month
partnered
with
digital
transformation
software
vendor
Q2
to
overhaul
its
customer
origination
processes.
The
Albury-based
bank
had
been
seeking
a
cloud-based
digital
origination
solution
that
would
match
its
technology
architecture
as
it
works
through
its
bank-wide
transformation
program.
The
bank,
which
has
over
55,000
customers,
intends
to
use
the
software
to
reduce
loan
decisioning
time
and
smooth
customer
onboarding.
Hume
Bank
Jason
Woolhouse
chief
innovation
officer
told
iTnews
the
bank
“will
commence
this
exciting
pathway
by
first
standardising
Hume
Bank’s
lending
product
and
channels
under
a
single,
configurable
and
adaptable
lending
origination
platform.”
He
added
Hume
Bank
will
then
“seek
to
expand
its
use
to
other
lines
of
business,
origination
and
enquiries.”
Woolhouse
said
Q2
will
develop
an
origination
solution
that
enables
“a
single
experience
for
our
future
customers,
an
experience
that
is
intuitive,
streamlined,
not
complicated,
predictive
and
fast.”
Under
the
Q2
partnership,
Hume
Bank’s
digital
channels
and
various
multiple
product
offerings
will
be
consolidated
onto
one
lending
platform.
It’s
expected
the
transformation
will
allow
straight-through
processing
to
automate
data
sharing
and
reduce
repetitive
tasks.
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