How to Identify and Protect Yourself From Venmo Scams and Other Cash App Scams

Venmo,
quick
and
convenient.
A
great
way
to
pay
back
a
friend
or
split
the
cost
of
a
meal.
Yet
its
ease
of
use
and
popularity
has
made
it
a
hunting
ground
for
scammers.

How to Identify and Protect Yourself From Venmo Scams and Other Cash App Scams


Venmo,
quick
and
convenient.
A
great
way
to
pay
back
a
friend
or
split
the
cost
of
a
meal.
Yet
its
ease
of
use
and
popularity
has
made
it
a
hunting
ground
for
scammers.
 


Venmo
scams
come
in
all
shapes,
and
many
of
them
look
like
variations
of
email
phishing
and
text
scams.
The
scammers
behind
them
will
pose
as
Venmo
customer
service
reps
who
ask
for
your
login
credential.
Other
scammers
offer
bogus
cash
prizes
and
pyramid
schemes
that
lure
in
victims
with
the
promise
of
quick
cash.
Some
scammers
will
use
the
app
itself
to
impersonate
friends
and
family
to
steal
money
from
you. 
 


All
of
it
is
preventable.
 


Just
like
any
other
payment
app
out
there,
using
Venmo
safely
calls
for
a
few
precautions—and
for
knowing
the
tricks
that
scammers
like
to
pull.
 



The
basics
of
staying
safer
on
Venmo
 



Keep
your
transactions
private.


Venmo
has
a
social
component
that
can
display
a
transaction
between
two
people
and
allow
others
to
comment
on
it.
Payment
amounts
are
always
secret.
Yet
you
have
control
over
who
sees
what
by
adjusting
your
privacy
settings: 
 


  • Public

    Everyone
    on
    the
    internet
    can
    see
    and
    comment
    on
    the
    transaction.
     

  • Friends

    Only
    your
    Venmo
    friends
    and
    the
    other
    participant’s
    friends
    can
    see
    and
    comment
    on
    the
    transaction.
    (Note
    that
    the
    friends
    of
    the
    other
    participant


    might


    be
    strangers
    to
    you,
    so
    “friends
    and
    friends
    of
    friends”
    is
    more
    accurate
    here.)
     

  • Private

    Here,
    only
    the
    participants
    can
    view
    and
    comment
    on
    the
    transaction.
     


This
brings
up
the
question,
what
if
the
participants
in
the
transaction
have
different
privacy
settings?
Venmo
uses
the
most
restrictive
one.
So,
if
you’re
paying
someone
who
has
their
privacy
set
to
“Public”
and
you
have
yours
set
to
“Private,”
the
transaction
will
indeed
be
private.
 


We
suggest
going
private
with
your
account.
The
less
financial
information
you
share,
the
better.
You
can
set
your
transactions
to
private
by
heading
into
the



Settings


of
the
Venmo
app,
tapping
on



Privacy
,
and
then
selecting



Private
 


In
short,
just
because
something
is
designed
to
be
social
doesn’t
mean
it
should
become
a
treasure
trove
of
personal
data
about
your
spending
habits.
 



Add
extra
layers
of
security.


Take
extra
precautions
that
make
it
difficult
for
others
to
access
your
Venmo
app. 
 


  • First
    off,
    lock
    your
    phone.
    Whether
    with
    a
    PIN
    or
    other
    form
    of
    protection,
    locking
    your
    phone
    prevents
    access
    to
    everything
    you
    keep
    on
    it—which
    is
    important
    in
    the
    case
    of
    loss
    or
    theft.
    Our
    own
    research
    found
    that



    only
    58%
    of
    adults
    take
    the
    vital
    step
    of
    locking
    their
    phones
    .
    If
    you
    fall
    into
    the
    42%
    who
    don’t,
    strongly
    consider
    changing
    that.
     

  • Within
    the
    Venmo
    app,
    you
    can
    also
    enable
    Face
    ID
    and
    a
    PIN
    (on
    iOS)
    or
    a
    PIN
    and
    biometric
    unlock
    (Android).
    These
    add
    a
    further
    layer
    of
    security
    by
    asking
    for
    identification
    each
    time
    you
    open
    the
    app.
    That
    way,
    even
    if
    someone
    gets
    access
    to
    your
    phone,
    they’ll
    still
    have
    to
    leap
    that
    security
    hurdle
    to
    access
    your
    Venmo
    app.
     



Pay
only
people
you
trust.


Per
Venmo,
the
app
was
originally
designed
for
people
who
know
and
trust
each
other
to
send
each
other
payments.
Since
then,
it’s
expanded
to
making
payments
for
goods
and
services
under
certain
circumstances.
In
Venmo’s
words:
 



“The
only
way
to
accept
payments
for
goods
and
services
on
Venmo
is
to
be
explicitly
authorized
to
accept
Venmo
for
purchases,
either
by
applying
for
a
business
profile
or
tag
a
payment
to
a
personal
profile
as
a
purchase.”
 


Venmo
further
clarifies
their
policy
by
stating
(emphasis
theirs): 
 



“Unless
directly
given
the
option
by
Venmo,
DO
NOT
USE
VENMO
TO
TRANSACT
WITH
PEOPLE
YOU
DON’T
PERSONALLY
KNOW,
ESPECIALLY
IF
THE
TRANSACTION
INVOLVES
THE
PURCHASE
OR
SALE
OF
A
GOOD
OR
SERVICE
(for
example,
concert
tickets,
electronic
equipment,
sneakers,
a
watch,
or
other
merchandise).”
 


Purchases
that
don’t
follow
these
policies


open


you
up
to
risk.
That
includes
the
many
scammers
who
peddle
phony
goods,
ask
their
victims
to
pay
with
Venmo,
and
never
deliver
a
thing.
On
the
flip
side,
when
you
make
an
authorized
purchase
through
Venmo,
you
gain
the
benefits
of
their
protection
plan.
You
can



learn
more
about
it
on
their
protection
plan
site
. 



Venmo
scams
 


Venmo
has
a
dedicated
web
page
on
the
topic
of
scams,
and
lists
the
following
as
the
top
Venmo
scams
out
there:
 


  • Fake
    Prize
    or
    Cash
    Reward
     

  • Call
    from
    Venmo
     

  • Call
    from
    Tech
    Support
     

  • Fake
    Payment
    Confirmation 
     

  • Pre-payment
    for
    Goods
    and
    Services
     

  • Stranger
    Posing
    as
    a
    Friend
     

  • Payments
    from
    Strangers
     

  • Offers
    to
    Make
    Money
    Fast
     

  • Paper
    Check
    Scam
     

  • Romance
    Scam
     



Venmo
breaks
down
each
of
these
scams
in
detail
on
their
site
.
They
further
share
things
you
can
do
to
avoid
them—or
steps
to
take
if
you
unfortunately
fall
victim
to
one
of
these
scams.
 


Broadly
speaking,
though,
you
can
take
several
steps
to
avoid
Venmo
scams:
 



1)
Never
share
private
details.
 


Scammers
will
often
pose
as
customer
service
reps
to
pump
information
out
of
their
victims.
They’ll
ask
for
things
like
bank
account
information,
debit
card
or
credit
card
numbers,
or
even
passwords
and
authentication
codes
sent
to
your
phone.
Never
share
this
information.
Legitimate
reps
from
legitimate
companies


won’t


request
it.
 



2)
Know
when
Venmo
might
ask
for
your
Social
Security
number.
 


In
the
U.S.,
Venmo
is
regulated
by
the
Treasury
Department.
As
such,
Venmo
might
require
your
SSN
in
certain
circumstances.



Venmo
details
the
cases
where
they
might
need
your
SSN
for
reporting,
here
on
their
website.


Note
that
this
is
an
exception
to
what
we
say
about
sharing
SSNs
and
tax
ID
numbers.
As
a
payment
app,
Venmo
might
have
legitimate
reasons
to
request
it.
However,


don’t


send
this
information
by
email
or
text
(any
email
or
text
that
asks
you
to
do
that
is
a
scam).
Instead,
always
use
the
mobile
app
by
going
to



Settings

then


Identity
Verification
. 



3)
Keep
an
eye
out
for
scam
emails
and
texts.
 


Venmo
always
sends
communications
through
their
official
“venmo.com”
domain
name.
If
you
receive
an
email
that
claims
to
be
from
Venmo
but
that


doesn’t


use
“venmo.com,”
it’s
a
scam.
Never
click
or
tap
on
links
in
emails
or
texts
supposedly
sent
by
Venmo. 
 



4)
Be
suspicious
of
the
messages
you
get.
Imposters
are
afoot.
 


Another
broad
category
of


scams


includes
people
who
aren’t
who
they
say
they
are.
In
the
case
of
Venmo,
scammers
will
create
imposter
accounts
that
look
like
they


might


be
a
friend
or
family
member
but
aren’t.
If
you
receive
an
unexpected
and
likely
urgent-sounding
request
for
payment,
contact
that
person


outside


the
app.
See
if
it’s
really
them. 
 



Keep
your
online
finances
yet
more
secure
with
the
right
tools


 



Online
protection
software
like
ours


offers
several
additional
layers
of
security
when
it
comes
to
your
safety
and
finances
online. 
 


For
starters,
it
includes
web
browser
protection
that
can
block
malicious
and


questionable


links
that


might


lead
you
down
the
road
to
malware
or
a
phishing
scam—such
as
a
phony
Venmo
link
designed
to
steal
your
login
credentials.
It
also
includes
a



password
manager


that
creates
and
stores
strong,
unique
passwords
for
each
of
your
accounts.
 


Moreover,
it
further
protects
you
by
locking
down
your
identity
online.
Transaction
Monitoring
and



Credit
Monitoring


help
you
spot
any
questionable
financial
activity
quickly.
And
if
identity
theft
unfortunately
happens
to
you,



$1
ID
theft
coverage
&
restoration


can
help
you
recover
quickly. 
 


In
all,
there’s
no
question
that
Venmo
makes
payments
quick
and
convenient.
You
can
make
them
far
more
secure
too.
The
right
precautions
and
tools
can
see
to
it.
 

Introducing
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theft
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life

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