British vendor behemoth Marks & Spencer (M&S) is overseeing a digital incident
April 23, 2025
Marks and Spencer Group plc (M&S) proclaimed that it has been overseeing a digital incident in recent days with the support of external cyber security professionals. Customers are reporting disruptions impacting card transactions, gift vouchers, and M&S’s Click and Collect service throughout electronic payment platforms.
“Marks and Spencer Group plc (the Company, or M&S) has been dealing with a digital incident over the past few days. Upon detecting the incident, some minor, temporary adjustments to our store operations were required to safeguard customers and the business, and we apologize for any inconvenience caused. Crucially, our stores are operational and our website and app are functioning as usual.” reads the Cyber Incident Update posted on the London Stock Exchange.
“The Company has enlisted external cyber security specialists to aid in investigating and managing the incident.”
The business promptly notified the relevant data protection supervisory bodies and the National Cyber Security Centre about the incident. No technical details regarding the attack were disclosed.
M&S is a prominent British multinational retailer headquartered in London. Established in 1884, it is most famous for vending clothing and household products and food items. It is traded on the London Stock Exchange (LSE) and is a component of the FTSE 100 Index.
The business runs both physical outlets and online services, with a robust presence in the UK and certain international markets. It’s a well-known brand in the UK, often linked with heritage, excellence, and British tradition.
“We are implementing measures to enhance the security of our network and ensure the continuity of our customer service,” continues the update.
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