Staying agile in the contact center industry: The role of the connected agent
In today’s experience economy where customer experience is paramount, the concept of a connected agent is becoming a huge area of focus...
In today’s experience economy where customer experience is paramount, the concept of a connected agent is becoming a huge area of focus...
What new tasks the device is now suitable for and the extent to which it is a viable replacement for...
By now, I hope you have had a chance to learn about the first-of-its-kind, groundbreaking solution we recently announced: Cisco...
Organizations come in all shapes and sizes. From big companies to small, local companies to multi-nationals, unregulated to highly regulated...
El Salvador suffered a massive leak of biometric data Pierluigi Paganini May 06, 2024 Resecurity found a massive leak involving...
New Lawsuit Attempting to Make Adversarial Interoperability Legal Lots of complicated details here: too many for me to summarize well....
Those existing creditors — represented by a steering committee of bondholders and a coordinating committee of the banks that have...
May 06, 2024NewsroomNetwork Security / Malware The recently uncovered cyber espionage campaign targeting perimeter network devices from several vendors, including...
Cybercriminals are vipers. They're like snakes in the grass, hiding behind their keyboards, waiting to strike. And if you're a...
May 06, 2024NewsroomAndroid / Data Security Multiple security vulnerabilities have been disclosed in various applications and system components within Xiaomi...
May 06, 2024NewsroomSpyware / Malware Cybersecurity researchers have discovered a new information stealer targeting Apple macOS systems that's designed to...
On that coffee break, he ended up meeting his future startup partner, now the CEO of his company. “Seize opportunities,”...
Hybrid and multicloud on the rise As enterprises continue to deepen their reliance on cloud hosting providers, we expect to...
The Data and Cloud Computing Center is the first center for analyzing and processing big data and artificial intelligence in...
I’m lucky. On average, I’m only on videoconference calls for about five hours a week. I have friends and colleagues...