Could artificial intelligence obliterate the customer service department and other information technology occupations?

The use of AI by enterprises to mechanize a broad array of business procedures, such as compensating suppliers, invoicing, procurement, financial reporting, and enhancing facility utilization, as stated by John Graham, a finance lecturer at Duke University and the academic head of the study. “In addition to this, companies are employing ChatGPT to formulate innovative concepts and to sketch out job mandates, agreements, advertising schemes, and news releases,” Graham indicated in the analysis.

Specifically, according to Foote, there will be an impact on 11 IT-related positions due to the acceptance of AI in the coming years — some positively and others not as favorably. (Various experts in the industry contend that this figure could be even greater.)

The positions anticipated to be removed or mostly automated consist of: software engineering, cybersecurity, DevOps, interface/user experience creation, data governance and handling, quality assurance and testing, data analysts and scientists, quality assurance and testing, cloud engineering, technical authors, and information systems support and management — which also involves network administration. Curiously, AI and machine learning engineering are being increasingly automated through technologies such as Google’s AutoML, as mentioned by Foote.

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AndyC

Andy Curtis is an award-winning security consultant, researcher and public speaker. He has been working in the computer security industry since the early 1990s, having been employed by state and federal government, leading healthcare and banking providers across three continents. He has given talks about computer security for some of the world’s largest companies, worked with law enforcement agencies on investigations into hacking groups, and is a regular voice on TV and radio explaining IT security threats.

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