Tips on educating an AI-enhanced workforce — and why it’s crucial
Due to the potential dangers linked with genAI false perceptions, and since even if workers are not actively utilizing genAI resources, they will still interact with content generated through the technology, McRae suggests conducting yearly sessions on “
Due to the potential dangers linked with genAI false perceptions, and since even if workers are not actively utilizing genAI resources, they will still interact with content generated through the technology, McRae suggests conducting yearly sessions on “Information Skepticism.”
“Training for Information Skepticism should mirror the common practice in most companies of providing annual training on phishing attacks, followed by surprise assessments that redirect any individuals who do not meet the requirements to supplementary coaching, all to mitigate information security risks,” she explained.
Furthermore, McRae highlights that there should be scheduled unscheduled assessments after the training to confirm that employees are remaining cautious and alert to the associated risks.
Alba from Heidrick & Struggles believes that employees should receive more practical training, extending beyond any workshops or courses offered by educational institutions. He likened education on genAI to understanding the capabilities of the Internet in the mid-1990s, mentioning that it represents a new territory where most organizations will need to get actively involved and experiment with the technology to uncover productivity enhancements.
“The truth is that the theoretical aspect is intriguing, but these are innovative models where we are yet to grasp their full potential,” Alba remarked. “I doubt that educational bodies will keep pace with the practical experience gained from actively engaging with these technologies.”
