5 Convincing Arguments Against Self-Administering Your VoIP Server
Voice over Internet Protocol eliminates the need for traditional desk phones and messy wires but brings forth a new requirement:...
call center
5 Kinds of IVR Testing Solutions and Their Ideal Use Cases
Interactive Voice Response (IVR) is a robust tool for managing call queues and enhancing customer satisfaction. However, to ensure optimal...
Guidelines for Providing Secure IVR Banking and Validating Callers
Interactive Voice Response (IVR) banking is prevalent. If you have ever dialed your bank to check your account balance or...
