Slack aims to transform into the ‘permanent record’ for businesses

What Slack will provide for its users, as well as Salesforce’s, is a cohesive interface where artificial intelligence supervises the influx of both organized and unorganized information and sifts through it to present users with the most crucial summaries. Finding key moments in conversations and understanding the context of discussions can be a challenge, according to Dresser. This process lies at the core of Slack’s integration of AI.

“AI can sometimes be the most straightforward factor that enhances efficiency,” she explained. “This led us to develop Slack AI Search. With this, Slack evolves into the enduring memory of your establishment. …The ability to effortlessly retrieve information in a constructive manner, where you receive a synopsis of the desired content, marked a significant realization for us.”

AI’s integration and implementation across all aspects of Slack will keep advancing. Dresser highlighted a “skill evolution” that has emerged from adopting this technology, which includes rapid engineering and the application of natural language processing for operations like developing software without traditional coding procedures.

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AndyC

Andy Curtis is an award-winning security consultant, researcher and public speaker. He has been working in the computer security industry since the early 1990s, having been employed by state and federal government, leading healthcare and banking providers across three continents. He has given talks about computer security for some of the world’s largest companies, worked with law enforcement agencies on investigations into hacking groups, and is a regular voice on TV and radio explaining IT security threats.

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