Details of a Scam

Longtime Crypto-Gram readers know that I collect personal experiences of people being scammed. Here’s an almost:

Then he added, “Here at Chase, we’ll never ask for your personal information or passwords.” On the contrary, he gave me more information—two “cancellation codes” and a long case number with four letters and 10 digits.
That’s when he offered to transfer me to his supervisor. That simple phrase, familiar from countless customer-service calls, draped a cloak of corporate competence over this unfolding drama. His supervisor. I mean, would a scammer have a supervisor?
The line went mute for a few seconds, and a second man greeted me with a voice of authority. “My name is Mike Wallace,” he said, and asked for my case number from the first guy. I dutifully read it back to him.
“Yes, yes, I see,” the man said, as if looking at a screen. He explained the situation—new account, Zelle transfers, Texas—and suggested we reverse the attempted withdrawal.
I’m not proud to report that by now, he had my full attention, and I was ready to proceed with whatever plan he had in mind.

It happens to smart people who know better. It could happen to you.

*** This is a Security Bloggers Network syndicated blog from Schneier on Security authored by Bruce Schneier. Read the original post at: https://www.schneier.com/blog/archives/2025/09/details-of-a-scam.html

About Author

AndyC

Andy Curtis is an award-winning security consultant, researcher and public speaker. He has been working in the computer security industry since the early 1990s, having been employed by state and federal government, leading healthcare and banking providers across three continents. He has given talks about computer security for some of the world’s largest companies, worked with law enforcement agencies on investigations into hacking groups, and is a regular voice on TV and radio explaining IT security threats.

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