Q&A: Serval CEO describes building an ‘AI-native’ alternative to ServiceNow

“We have a separate agent, called Catalyst, that builds those automations. Admins talk to Catalyst, which can build any automation, like password reset workflows, onboarding, offboarding, reporting. Then it helps deploy them either for the help desk agent to resolve employee requests, or for others on the team to use. It even builds background agents that do investigations, pull data from different systems, and come back with reports and propose new workflows.  

“The old Workflow Builder was more limited, in that it translated your prompt into code and created a code-based workflow. You could say, ‘I want a workflow that resets a Microsoft Entra password,’ and it could build that. 

“With Catalyst, you can say, ‘Build a bunch of password-reset workflows for all the different [identity providers] that we have,’ and it’ll build workflows for Okta, Google, and Microsoft, with awareness of what’s already been built. 

About Author

AndyC

Andy Curtis is an award-winning security consultant, researcher and public speaker. He has been working in the computer security industry since the early 1990s, having been employed by state and federal government, leading healthcare and banking providers across three continents. He has given talks about computer security for some of the world’s largest companies, worked with law enforcement agencies on investigations into hacking groups, and is a regular voice on TV and radio explaining IT security threats.

See author's posts