What’s next for network operations

By
Serge
Lucio,
Vice
President
and
General
Manager,
Agile
Operations
Division

This
is
a
continuation
of
Broadcom’s
blog
series:

2023
Tech
Trends
That
Transform
IT.

[…]

What’s next for network operations



By
Serge
Lucio,
Vice
President
and
General
Manager,
Agile
Operations
Division


This
is
a
continuation
of
Broadcom’s
blog
series:



2023
Tech
Trends
That
Transform
IT

Stay
tuned
for
future
blogs
that
dive
into
the
technology
behind
these
trends
from
more
of
Broadcom’s
industry-leading
experts.

Enterprise
networks
are
undergoing
a
profound
transformation.
These
changes
are
being
driven
by
growing
SaaS
adoption,
increasing
workload
migration
to
the
cloud,
and
the
need
to
support
the
expanding
number
of
employees
who
work-from-anywhere.

Traditional
enterprise
wide
area
networks,
or
WANs
were
designed
primarily
to
connect
remote
branch
offices
directly
to
the
data
center.
They
rely
on
centralized
security
performed
by
backhauling
traffic
through
the
corporate
data
center,
which
impairs
application
performance
and
makes
them
expensive
and
inefficient.
More
importantly,
WANs
lack
the
flexibility
and
scalability
that
digital
business
requires.

Unlike
traditional
enterprise
WANs,
Software-Defined
Wide
Area
Network,
or
SD-WAN
technology
meets
the
complex
requirements
for
fast,
reliable
access
to
cloud-based
resources.
For
example,
SD-WAN
technology
makes
it
possible
for
an
enterprise
employee
to
successfully
connect
to
Microsoft
365
from
home.
Policy-based
routing
dynamically
determines
the
best
path
for
optimal
performance
as
it
traverses
multiple
internet
service
providers
and
systems
for
network
access,
SASE
secured
connectivity,
and
cloud
network
access,
before
reaching
the
data
center
server
where
Microsoft
365
is
running.

But
SD-WAN’s
reliance
on
the
Internet
can
introduce
new
challenges,
and
new
requirements
for
network
observability
and
monitoring.
Every
ISP
and
system
in
the
complex
network
path
between
users
and
cloud-based
resources
is
a
potential
point
of
failure,
most
of
which
enterprise
network
operations
teams
do
not
own,
manage,
or
even
have
visibility
into.

On
January
25,
a
minor
error
in
a
routine
configuration
change
to
a
router
at
Microsoft
caused
a
global

network
outage
.
This
one
minor
error
resulted
in
widespread
connectivity
issues
for
90
minutes,
leaving
customers
unable
to
reach
Microsoft
Teams,
Outlook,
SharePoint,
and
other
applications.
Situations
like
this
can
present
a
troubleshooting
nightmare
for
enterprise
network
operations
teams
who
need
to
address
complaints
from
users,
but
don’t
have
complete
end-to-end
visibility
of
the
entire
network
path
from
the
user
to
the
data
center.


Looking
Ahead:
How
I
See
Network
Operations
Evolving

I
believe
that
in
2023,
SaaS
adoption,
workload
migrations
to
cloud,
and
work-from-home
initiatives
will
continue
to
drive
enterprise
network
transformation.
The
internet
will
become
an
even
more
integral
component
of
the
enterprise
networks
as
organizations
continue
to
augment
or
replace
their
legacy
WANs
by
using
SD-WAN
technology
to
build
high-performance
chains
of
connectivity
from
lower-cost
and
commercially
available
Internet
access.

As
enterprises
continue
to
transform
and
modernize
their
networks
to
better
meet
the
needs
of
digital
business,
they
will
need
a
new
approach
to
network
observability,
and
requirements
for 
in-depth
analysis
and
actionable
insights
will
become
increasingly
critical.

In
2023
and
beyond,
effective
network
operations
(NetOps)
will
demand
more
extensive
coverage
of
user
experience
metrics
than
ever
before.
Network
monitoring
needs
will
expand
beyond
traditional
managed
networks
to
encompass
unmanaged
third-party
networks.
Experience-driven
NetOps
approaches
will
proliferate
and
become
more
tightly
aligned
with
the
network.
Here’s
more
on
how
this
transformation
will
progress.


User
Experience
Monitoring
Will
Become
Imperative

In
response
to
the
increasingly
complex
connectivity
demands
of
digital
business,
network
architectures
continue
to
evolve,
and
user
experience
monitoring
has
become
an
essential
data
source
for
NetOps.
This
is
not
surprising,
since
customer
satisfaction
and
employee
productivity
remain
in
the
top
three
business
priorities
for
many
organizations.
For
the
network
team,
it’s
no
longer
just
about
the
traditional
approach
to
monitoring
network
health.
Teams
need
real-time
insight
into
the
state
of
the
network
and
how
changing
network
conditions
are
affecting 
user
experience
so
they
can
react
quickly
and
ensure
the
delivery
of
consistent
and
high-quality
network
services
to
support
that
digital
business
success.


Monitoring
Will
Expand
to
the
Edge
and
Beyond

As
digital
transformation
goes
to
full
throttle,
network
operations
must
align
with
the
business
more
quickly
and
closely.
With
nearly
half
of
enterprise
workloads
projected
to
be
deployed
in
cloud
infrastructure
this
year,
NetOps
team
responsibilities
will
extend
to
both
the
networks
they
own
and
the
ones
they
don’t

including
third-party
networks
like
home
networks,
ISP
networks,
and
cloud
environments.
This
extension
will
address
the
visibility
and
control
blind
spots
that
teams
confront
with
cloud
and
multi-cloud
networking.


Experience-Driven
Approaches
Will
Advance

Teams’
increasing
need
for
better
visibility
and
control
of
both
managed
and
unmanaged
networks
will
drive
adoption
of
Experience-Driven
Network
Observability
and
Management
solutions
and
approaches.
With
this
approach,
the
network
team
can
understand,
manage,
and
optimize
the
performance
of
digital
services,
regardless
of
the
network
they
may
be
running
on
and
gain
visibility
into
every
communication
path
and
degradation
point
for
the
entire
user
experience
delivery
chain.

The
adoption
of
experience-driven
approaches
will
increase
as
organizations
seek
to
improve
their
ability
to
monitor
and
measure
the
user
experience.

Gartner
expects
that
by
2026

at
least
60%
of
I&O
leaders
will
use
Digital
Experience
Monitoring
to
measure
application,
services
and
endpoint
performance
from
the
user’s
viewpoint,
up
from
less
than
20%
in
2021.

Applying
active
and
continuous
measurements
can
help
network
teams
dramatically
improve
the
network
operations
workflow.
With
these
capabilities,
they
can
effectively
reduce
false
alarms,
validate
change
and
compliance,
establish
reliable
visibility,
and
boost
automation.


Monitoring
Will
Fuse
Better
With
the
Network

Experience-driven
network
monitoring
tools
and
practices
will
become
a
seamless
part
of
the
network,
translating
volumes
of
disparate
data
(across
network
device
performance,
network
and
internet
paths,
alarms/faults/logs/configs,
Cloud
and
SaaS
application
performance,
network
traffic
flows
and
user
experience
metrics)
into
actionable
insights
about
the
current
and
future
state
of
a
network.


Outcomes
That
Matter

Moving
forward,
NetOps
teams
will
be
expected
to
deliver
more
value
for
the
business,
so
they
need
to
actively
monitor
and
manage
the
network.
By
doing
so,
they’ll
gain
the
detailed
intelligence
and
actionable
insights
they
need
to
assure
network
service
delivery,
and
help
the
business
reduce
risks,
optimize
cost
and
resource
efficiency,
and
boost
revenue
opportunities.

By
delivering
the
right
insights
to
the
right
team,
they
can
quickly
find
and
fix
issues
to
improve
mean
time
to
resolution
(MTTR)
of
network
issues
or
prove
the
innocence
(MTTI)
of
the
network,
while
enabling
the
right
team
to
address
the
issue.
NetOps
teams
will
then
be
able
to
proactively
prevent
network
problems
before
they
degrade
user
experience
and
derail
the
business.


Your
Next
Steps

This
year,
your
organization’s
success
will
be
increasingly
reliant
upon
the
success
of
transformation
initiatives
in
such
areas
as
cloud,
SaaS,
and
digitization.
The
question
then
becomes
How
do
you
know
if
your
network
is
ready
for
the
emerging
demands
of
the
digital
business?

NetOps
teams
play
a
critical
role
in
helping
these
initiatives

and
the
business

succeed
in
2023.
Having
unified
insights
to
relevant
network
and
digital
experience
metrics
allows
these
teams
to
ensure
that
modern
networks
deliver
optimized
user
experiences.

Broadcom
can
help
boost
your
organization’s
ability
to
manage
evolving
requirements
for
modern
network
technologies
and
support
your
current
and
future
transformation
initiatives.
Visit
our

Experience-Driven
NetOps
page
 
to
learn
more
about
how
we
are
helping
enterprise
NetOps
teams
around
the
world
to
break
down
monitoring
data
silos,
expedite
issue
remediation,
and
reduce
operational
complexities.

To
learn
more
about
how
Broadcom
predicts
that
in
2023,
effective
network
operations
(NetOps)
will
demand
better
end-to-end
visibility,
including
more
extensive
coverage
of
user
experience
metrics
than
ever
before,

read
the
report
here



About
Serge
Lucio:

Broadcom Software

Broadcom
Software


Serge
Lucio
is
Vice
President
and
General
Manager
of
the
Agile
Operations
Division
at
Broadcom.
He
is
responsible
for
the
company’s
software
solutions
that
help
organizations
to
accelerate
digital
transformation
and
drive
organizational
agility.

About Author

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