NBN Co performance reporting to be tightened

The
Australian
Competition
and
Consumer
Commission
wants
input
into
a
record-keeping
rule
(RKR)
covering
NBN
Co’s
network
performance
and
service
quality.

NBN Co performance reporting to be tightened

The
Australian
Competition
and
Consumer
Commission
wants
input
into
a
record-keeping
rule
(RKR)
covering
NBN
Co’s
network
performance
and
service
quality.

The
competition
regulator

said
the
RKR

is
being
developed
both
for
NBN
Co,
and
with
an
eye
to
a
similar
rule
for
competitors
covered
by
its
2016
superfast
broadband
access
service

declaration
.

An
RKR
would
provide
“greater
public
transparency
of
NBN
service
quality,
along
with
improved
operational
reporting
between
NBN
Co
and
retailers,
will
improve
outcomes
for
end-users
over
time
and
reduce
overall
costs
relating
to
the
management
of
faults
and
outages”,
the
ACCC
said
in
its
consultation
paper
[pdf].

“The
aspects
of
service
quality
and
network
performance
that
we
propose
be
covered
by
an
RKR
relate
to
connections,
faults
and
dropouts,
appointments,
network
outages
and
speed
performance,
rebates
due
to
not
meeting
service
levels,
and
corrective
action
taken
by
NBN
Co,”
the
ACCC
said.

The
consultation
also
asks
at
what
subscriber
level
such
an
RKR
should
also
apply
to
competitive
broadband
infrastructure
providers.

Retailers
have
a
long-standing
beef
about
NBN
Co’s
performance.

Earlier
this
year,
in
a
submission
to
the
ACCC’s
Special
Access
Undertaking
inquiry,

Telstra
complained
 about “planned
outages”
on
NBN
Co’s
network,
and
an
alleged
failure
by
NBN
Co
to
meet
service
level
targets
such
as
10-day
resolution.

NBN
Co
is
proposing
to
include
minimum
service
standards
in
a
revision
of
its
special
access
undertaking

also
currently
before
the
ACCC

for
the
first
time.

Prior
to
this,
service
standards
were
included
only
in
the
wholesale
broadband
agreement
(WBA),
a
commercial
contract
with
internet
providers,
details
of
which
were
largely
unpublished.

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